Refund policy

Thank you for shopping with Whitney's Crafty Tings. Because most of our items are custom-made or personalized to order, please read this policy carefully before purchasing.

Custom & Personalized Items 

All custom, personalized, or made-to-order items (including engraved crystal, custom UV prints, DTF transfers, and any product with a name, date, photo, or custom design) are FINAL SALE and cannot be returned or exchanged, except in the case of a defect or an error made by Whitney's Crafty Tings. 

Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at whitneyscraftytings@gmail.com with your order number and a photo of the item. We will gladly repair, replace, or refund the item at no cost to you. 

Non-Personalized Items

Ready-made, non-personalized items may be returned within 14 days of delivery for a refund or store credit, provided the item is unused, in its original condition, and in its original packaging. Buyer is responsible for return shipping costs unless the return is due to our error.

Order Cancellations

Because most orders begin production quickly, cancellation requests must be made within 24 hours of placing your order. Once an item has entered production, it can no longer be cancelled or refunded.

How to Request a Refund or Exchange

Email whitneyscraftytings@gmail.com with your order number and details. Refunds are issued to the original payment method within 5-10 business days of approval.

Contact Us

Questions about your order? Reach out any time at whitneyscraftytings@gmail.com or (813) 802-0817